EXCHANGES AND REFUNDS
Sending or bringing products back to us is no problem so long as they are returned within 14 days of delivery* with a Valid reason for return, unused, in pristine condition and in their original packaging. We may offer an exchange or a credit note. you can return by posting the item back to NSI Hair Nail & Beauty at the address below. Refunds cannot be processed in store for online orders. Please ensure a copy of your packing slip/invoice accompanies the return. . If you choose to return the item to NSI Hair Nail and Beauty please allow up to 14 days for administration, a 10% re-stock charge will be applied. . Due to hygiene regulations we cannot accept returns of clippers, scissors, tunics (uniforms), beauty implements, or razors if they have been used. This list is not exhaustive. Your statutory rights are not affected.
If an item you received is faulty, please contact our customer service dept on 018409124 immediately. Faulty items will be replaced provided the goods are in their original condition and have not been tampered with. (Example if an items outer casing has been opened or a plug has been cut from its cable, then your warranty will become void). If we are unable to replace an item you will be offered a credit note to the value. Send your returns to: Website Department NSI Hair Nail and Beauty, Unit D4 Metropoint Business park,Swords, Dublin Ireland Some form of recorded delivery is recommended. Please mark FAO Website Department and be sure to put your name contact details and problem with item in with your parcel. It will take up to 3 days on return of the product to resolve, as contact must be must with suppliers.
Delivery in Ireland (North & South) €5.00 per parcel up to 20kg, please allow 1-3 working days from the time the order is placed to allow for order processing and packing. Orders Placed after 1pm may not be processed until following day.
If we are not able to fulfill your full order within 3 working days, we will inform you and in most cases we will give you the option of sending out what we have, and the rest later. You will not be charged extra postage for this. Allowances should be made for orders placed at the weekend and at times of National/Bank Holidays.
Any problems with an order delivered to you please contact us within 48hrs of receipt, so it can be rectified. If we are not notified during this time we presume order is correct and complete. Email or phone 01 8409124 with any issues.