Delivery
- Free delivery on orders over €100 (ex VAT) anywhere in Ireland, North and South.
- Orders under €100: €6.20 + VAT per parcel (up to 20kg).
- Please allow 1–3 working days. Orders placed after 12pm may be processed the next working day. Please allow extra time for weekends and bank holidays.
- If we can't send your full order within 3 working days, we'll let you know and in most cases send what we have now and the rest later, at no extra postage.
Problems with your order
Please contact us within 48 hours of receiving your order if anything is missing or incorrect – phone 01 8409124 or email us – so we can put it right.
Returns – trade customers
For salons and professionals buying for business use:
- Items can be returned within 14 days of delivery with a valid reason, unused, in perfect condition and in their original packaging.
- We will offer an exchange or a credit note. A 10% restocking charge applies.
- Please include a copy of your invoice and allow up to 14 days for processing. Refunds cannot be processed in store for online orders.
Returns – consumers
If you are buying for personal use:
- You have the right to cancel your order within 14 days of receiving it, without giving a reason.
- Let us know by phone or email, then return the item unused and in its original packaging within 14 days. The cost of return postage is yours.
- We will refund you within 14 days of receiving the item back, to your original payment method.
Items we can't accept back
For hygiene reasons we cannot accept returns of items that have been opened or used, including nail and beauty products with a broken seal, clippers, scissors, razors, beauty implements, and tunics or uniforms.
Faulty items
If an item arrives faulty, please call our customer service team on 01 8409124 straight away. We will replace it, provided it has not been tampered with (for example, if the outer casing has been opened or a plug has been cut from its cable, the warranty is void). If we cannot replace it, we will offer a refund or credit note. Please allow up to 3 working days, as we may need to contact the supplier.
Send returns to
Website Department, NSI Hair Nail and Beauty, Unit A4 Metropoint Business Park, Swords, Co. Dublin, Ireland.
Please use a recorded delivery service, mark your parcel “FAO Website Department”, and include your name, contact details and the reason for the return.
Your statutory rights are not affected.
