OUR TERMS AND CONDITIONS OF USE
TRADE BUYER STATUS
NSI Hair Nail and Beauty is a Trade Only Company. By ordering products from us you are confirming that you are a qualified Hairdresser, Beauty Therapist or Nail Technician, and as such are competent in using the products sold on this website. We will not be held responsible for any injury or damages incurred by unqualified users of our products. We reserve the right to ask for proof of professional status, where purchases of chemicals are concerned, and to refuse to fulfill an order if we believe the person ordering is not a trade customer. NSI reserves the right to correct any pricing errors on the site. To shop in our store you will need to open an account, so to do so please bring Id and copies of your qualifications with you. Once we receive this your account will be opened immediately.
EXCHANGES AND REFUNDS
Sending or bringing products back to us is no problem so long as they are returned within 7 days of delivery* with a Valid reason for return, unused, in pristine condition and in their original packaging. We may offer an exchange or a credit note. you can return by posting the item back to NSI Hair Nail & Beauty at the address below. Refunds cannot be processed in store for online orders. Please ensure a copy of your packing slip/invoice accompanies the return. . If you choose to return the item to NSI Hair Nail and Beauty please allow up to 14 days for administration, a 10% re-stock charge will be applied. . Due to hygiene regulations we cannot accept returns of clippers, scissors, tunics (uniforms), beauty implements, or razors if they have been used. This list is not exhaustive. Your statutory rights are not affected.
FAULTY ITEMS
If an item you received is faulty, please contact our customer service dept on 018409124 immediately. Faulty items will be replaced provided the goods are in their original condition and have not been tampered with. (Example if an items outer casing has been opened or a plug has been cut from its cable, then your warranty will become void). If we are unable to replace an item you will be offered a credit note to the value. Send your returns to: Website Department NSI Hair Nail and Beauty, Unit A4 Metropoint Business park,Swords, Dublin Ireland Some form of recorded delivery is recommended. Please mark FAO Website Department and be sure to put your name contact details and problem with item in with your parcel. It will take up to 3 days on return of the product to resolve, as contact must be must with suppliers.
DELIVERY RATES:
Delivery in Ireland (North & South) €5.00 per parcel up to 20kg, please allow 1-3 working days from the time the order is placed to allow for order processing and packing. Orders Placed after 1pm may not be processed until following day.
Delivery in UK: €9 +vat per parcel up to 20kg, please allow 3-7 working days from the time the order is placed to allow for order processing and packing. Due to brexit we cannot ship orders over €135
If we are not able to fulfill your full order within 3 working days, we will inform you and in most cases we will give you the option of sending out what we have, and the rest later. You will not be charged extra postage for this. Allowances should be made for orders placed at the weekend and at times of National/Bank Holidays.
ORDERS DELIVERED:
DPD deliver are parcels and they will keep you updated on your parcel once it has been collected from us. They will contact you on the phone and email you have put on your order please ensure you have entered correct on your account.
Any problems with an order delivered to you please contact us within 48hrs of receipt, so it can be rectified. If we are not notified during this time we presume order is correct and complete. Email [email protected] or phone 01 8409124 with any issues. We will ask you to email a picture of your order and invoice that came with it
GET IT SENT FREE!*
Free delivery on all orders over €100.00* if you order online. No matter what size the items or how many you order *total order value before VAT / **applies to the Republic of Ireland Only. This offer is not valid in conjunction with any other offer, and does not apply during "VAT Free" Campaigns.
PRIVACY
NSI Hair, Nail & Beauty is committed to protecting your privacy. When you order, we need to know your name, e-mail address, delivery address including eircode, credit or debit card number and the card's expiry date. This allows us to process and fulfill your orders. We also ask for your telephone number, which enables us to contact you urgently if there is a problem with your order and also for your credit card details. This information is held securely and NSI Hair Nail & Beauty complies with the applicable Data Protection and consumer legislation. We treat all your personal information as fully confidential. To complete an order you will be asked to register with us. This is where your details are collected and maintained. We also ask you about your business type and for your agreement to occasionally notify you about offers and events at NSI. If you would rather not receive this information then please click on the box to remove permission. Registering with us makes it easier and quicker for you to order from us on your next visit. We do not pass your information onto other companies. Payment is made through Paypal and Credit Card information is not stored.
Course Booking, Cancellation & Rescheduling Policy
- Course Bookings & Payment
By booking and paying for a course with NSI Hair, Nail & Beauty Academy, you confirm that you have read, understood and agreed to the terms and conditions outlined in this policy.
Once payment has been received, your place on the selected course date is reserved exclusively for you. As we operate small classes to ensure high-quality training and individual attention, each booking represents a committed place that may not be possible to fill at short notice.
- Cancellation Policy
We require a minimum of 7 days' notice for all course cancellations or requests to reschedule.
- Cancellations made with less than 7 days' notice: A cancellation fee of €100 applies to courses costing over €100, and a fee of €50 applies to courses costing €100 or less.
- Refunds: Courses cancelled with less than 7 days' notice are non-refundable.
- Rescheduling: Any applicable cancellation fee must be paid in full before a new course date can be booked.
These terms are necessary because late cancellations result in reserved training places remaining unfilled and may prevent other students from attending.
- Course Attendance & Punctuality
Students must arrive on the premises in sufficient time to be ready to begin their course at the scheduled start time.
All NSI courses are accredited and require full attendance for the entire duration of the training. Late arrivals cannot be accommodated, as students must complete the required training hours to meet course and certification requirements.
Please allow sufficient time for your journey, as traffic in the Swords area, particularly around Dublin Airport, can be heavy.
If you arrive late and are unable to participate in the full course, you will need to reschedule. The applicable cancellation/rescheduling fee outlined in this policy will apply.
- Courses Requiring a Model
Where a course requires a live model, it is the student's responsibility to arrange for a suitable model to attend at the required time.
We strongly recommend arranging a backup model in case your original model becomes unavailable.
If your model fails to attend and you are unable to complete the practical training, you may be required to reschedule. The applicable cancellation/rescheduling fee will apply.
- Booking Confirmation & Communication
Following your booking, you will receive a confirmation email containing your course details, scheduled date and time, and a copy of this policy.
We may also contact you by telephone to confirm your attendance.
It is the student's responsibility to review the booking confirmation carefully and ensure that they can attend on the selected date.
- Our Commitment to Your Training
These policies help us maintain small class sizes, deliver high-quality accredited education and ensure students have the opportunity to complete all required training and practical assessments.
By proceeding with your booking and payment, you acknowledge and agree to this policy.
